Question 1

What does the GloriaFood importer actually move?

Accepted Answer

Menu categories, items, modifiers, pricing, opening hours, delivery zones, promotions, photos, and guest records. You review a diff before anything goes live.

Question 2

What about my customer database?

Accepted Answer

Guest names, emails, and phone numbers come across when present in your GloriaFood export. You approve the row count before we switch traffic.

Question 3

Can I migrate before the sunset, or do I have to wait?

Accepted Answer

Migrate now. The earlier you move, the more time you have to test, train staff, and move regulars to your new link before 30 April 2027.

Question 4

How long does the import take?

Accepted Answer

You can be live within 30 minutes — connect GloriaFood, import your menu, and take test orders the same day. Most restaurants complete the full switch within 7 days, including review and DNS cutover. Multi-site setups take longer — your concierge sets the date.

Question 5

Can I review the import before going live?

Accepted Answer

Yes. You get a diff of menu, guests, and zones. Nothing publishes until you sign off.

Question 6

What if something doesn't import correctly?

Accepted Answer

Your migration concierge fixes gaps manually. If we cannot match a field, we flag it in the diff — you are never surprised on go-live night.

Question 7

Will my menu photos move across?

Accepted Answer

Yes, when GloriaFood includes them in the export. Broken or missing images are listed in the diff for you to re-upload.

Question 8

Can I migrate a multi-site setup in one go?

Accepted Answer

Yes. One project, many locations. Each site gets its own menu copy where menus differ.

Question 9

What happens to my GloriaFood account after I migrate?

Accepted Answer

You can run both in parallel until you cut over. After go-live, GloriaFood stays readable until Oracle shuts it down on 30 April 2027.

Question 10

Is Storekit really free?

Accepted Answer

£0/month on the base tier, forever, for restaurants on the Sundown Offer. You pay per-transaction fees on orders — not a standing platform rent.

Question 11

What are the per-transaction rates?

Accepted Answer

1.4% + 20p per direct order on the published consumer rate. Your Sundown signup locks the offer terms written to your account.

Question 12

How does that compare to what I'm paying GloriaFood?

Accepted Answer

GloriaFood charged £29/month to enable payments, plus 1.4% + 20p per order. Storekit is £0/month on PAYG with the same 1.4% + 20p per order. Compare your last GloriaFood invoices with the calculator on the landing page.

Question 13

Do I need a card on file?

Accepted Answer

Not to start on PAYG. You add payment details when you need card processing or optional Storekit+ features.

Question 14

Is there a setup fee?

Accepted Answer

No setup fee. No migration fee.

Question 15

Do you take commission on my direct orders?

Accepted Answer

No platform commission on direct orders. You pay card processing only.

Question 16

How do you make money?

Accepted Answer

Per-transaction fees on orders, optional Storekit+ subscriptions, and partner programs. We do not take a cut of your direct revenue beyond published processing.

Question 17

Does Storekit do everything GloriaFood does?

Accepted Answer

Core ordering, delivery zones, and promotions — yes. Storekit adds branded apps, pay-at-table, catering, and growth integrations GloriaFood never shipped.

Question 18

What does Storekit do that GloriaFood doesn't?

Accepted Answer

Native iOS and Android apps, QR and pay-at-table, catering workflows, AI upsells, loyalty integrations, and a live migration path before Oracle closes GloriaFood.

Question 19

Will my delivery zones still work?

Accepted Answer

Yes. Zones import from GloriaFood and you can edit them in Storekit before go-live.

Question 20

What about my loyalty programme?

Accepted Answer

We integrate Punchh, Leat, and other providers. If you ran basic GloriaFood loyalty, we map what exported and recommend a replacement if needed.

Question 21

Pay-at-table and QR ordering?

Accepted Answer

Yes — on Storekit+. See pricing for plan details.

Question 22

Catering orders?

Accepted Answer

Yes — large-format and advance orders with dedicated flows on Storekit+.

Question 23

Marketing emails and SMS?

Accepted Answer

Storekit connects to Klaviyo, Mailchimp, and SMS tools using your order data. Built-in blast tools are on the roadmap — [TBC] for native SMS sending.

Question 24

Will I have downtime during the switch?

Accepted Answer

No planned outage. Most restaurants run GloriaFood and Storekit in parallel for a few days, then flip the link on their site and apps.

Question 25

Can I run both systems in parallel?

Accepted Answer

Yes. We recommend it. Take test orders on Storekit while GloriaFood still handles live traffic until you are ready.

Question 26

What happens to in-flight orders?

Accepted Answer

Finish open GloriaFood orders on GloriaFood. New orders after cutover land in Storekit. Your concierge schedules the switch for a quiet window.

Question 27

Do I need to retrain my team?

Accepted Answer

Guests see the same menu on a new URL or app icon. Staff changes are mostly admin login and printer routing — usually one short session.

Question 28

What about my printers and KDS?

Accepted Answer

Storekit routes orders to supported printers and kitchen screens. Tell us your hardware on the migration form — we confirm compatibility before go-live.

Question 29

Does Storekit work with my existing POS?

Accepted Answer

Yes. We integrate with Lightspeed, Square tills, and other major POS systems. You keep the till; we replace the ordering layer.

Question 30

When exactly does GloriaFood close?

Accepted Answer

30 April 2027. Oracle has communicated that GloriaFood stops operating after that date.

Question 31

What did Oracle say will happen on 30 April 2027?

Accepted Answer

Public statements indicate GloriaFood will no longer be available. Access to admin, ordering, and exports ends — migrate before that date.

Question 32

Will I lose access to my GloriaFood data after the sunset?

Accepted Answer

Yes, once the platform is dark. Export while you still can, or migrate to Storekit and we pull what GloriaFood still exposes.

Question 33

Why is GloriaFood closing?

Accepted Answer

Oracle acquired GloriaFood and is winding the product down. We do not speak for Oracle — check their notices for official wording.

Question 34

What if I miss the deadline?

Accepted Answer

You risk losing menu and guest data you cannot recreate. Storekit can still onboard you after April 2027, but GloriaFood-assisted exports may be gone.

Question 35

Is the sunset definitely happening?

Accepted Answer

Oracle has published the April 2027 date. Treat it as fixed and migrate early.

Question 36

Is there a minimum term?

Accepted Answer

No. Cancel any time. No annual lock-in on the Sundown Offer.

Question 37

Can I cancel any time?

Accepted Answer

Yes. We help you export your data on the way out. No exit fee on the base tier.

Question 38

What happens to my data if I leave?

Accepted Answer

You receive exports of menu and guest data. We do not hold your book hostage.

Question 39

Is the offer locked in writing?

Accepted Answer

Yes. Sundown commitments are written to your account at signup. No retroactive changes.

Question 40

Can pricing change later?

Accepted Answer

Published rates can change for new signups. Your locked Sundown terms stay on your account for what we promised at migration.

Question 41

Who handles my support?

Accepted Answer

UK-based Storekit staff. Migration issues go to your named concierge first.

Question 42

What hours is support available?

Accepted Answer

UK business hours for standard tickets. Critical ordering outages escalate to on-call — response targets in your account terms.

Question 43

Do I get a named contact?

Accepted Answer

Yes. A migration concierge stays assigned until you have taken your first 100 orders.

Question 44

What if something breaks on a Saturday night?

Accepted Answer

Email support@storekit.com with URGENT in the subject. We escalate to engineering. For migrations in the first two weeks, your concierge's mobile is in the handoff doc.

Question 45

How fast do you respond?

Accepted Answer

Sub-four-hour first reply on weekdays for migration accounts. Most tickets close same day.

Every question you have about switching.

Data & migration

Cost & billing

Features

Operations

GloriaFood sunset

Contracts

Support

Still have a question.

Data & migration

01What does the GloriaFood importer actually move?+

02What about my customer database?+

03Can I migrate before the sunset, or do I have to wait?+

04How long does the import take?+

05Can I review the import before going live?+

06What if something doesn't import correctly?+

07Will my menu photos move across?+

08Can I migrate a multi-site setup in one go?+

09What happens to my GloriaFood account after I migrate?+

Cost & billing

01Is Storekit really free?+

02What are the per-transaction rates?+

03How does that compare to what I'm paying GloriaFood?+

04Do I need a card on file?+

05Is there a setup fee?+

06Do you take commission on my direct orders?+

07How do you make money?+

Features

01Does Storekit do everything GloriaFood does?+

02What does Storekit do that GloriaFood doesn't?+

03Will my delivery zones still work?+

04What about my loyalty programme?+

05Pay-at-table and QR ordering?+

06Catering orders?+

07Marketing emails and SMS?+

Operations

01Will I have downtime during the switch?+

02Can I run both systems in parallel?+

03What happens to in-flight orders?+

04Do I need to retrain my team?+

05What about my printers and KDS?+

06Does Storekit work with my existing POS?+

GloriaFood sunset

01When exactly does GloriaFood close?+

02What did Oracle say will happen on 30 April 2027?+

03Will I lose access to my GloriaFood data after the sunset?+

04Why is GloriaFood closing?+

05What if I miss the deadline?+

06Is the sunset definitely happening?+

Contracts

01Is there a minimum term?+

02Can I cancel any time?+

03What happens to my data if I leave?+

04Is the offer locked in writing?+

05Can pricing change later?+

Support

01Who handles my support?+

02What hours is support available?+

03Do I get a named contact?+

04What if something breaks on a Saturday night?+

05How fast do you respond?+

Still have a question.